Novitas management accepts customer service center feedback

Posted On: 10/23/2013


The OHA has recently had conversations with Novitas Solutions and with the Dallas CMS office regarding hospitals’ complaints about incorrect information provided by the Novitas customer service center. Novitas is the Medicare Administrative Contractor for Oklahoma providers.

Novitas has agreed to accept feedback from hospitals about incorrect or unhelpful responses made by the customer service center. When customer service center responses are incomplete or seem to be wrong, hospitals can ask for the call tracking number, and ask to speak to a supervisor. Rick Snyder, [email protected], at OHA can provide Novitas management contact information to hospitals wishing to report specific bad experiences with the customer service center.


Save the dates for OHA 2022 events

Posted on: 2/18/22


It’s a new year and a new lineup of important events for you and your staff. Don’t miss out on these opportunities to engage in advocacy, education and networking all year long. Mark your calendar now!

OHA Advocacy Day - Tuesday, April 5, Oklahoma History Center. Join us for our annual legislative day. We will begin with a member briefing at 3 p.m., followed by a legislative reception at 5 p.m. Watch for registration materials soon.

OHA-PAC Golf Tournament - Tuesday, June 21, Jimmie Austin Golf Club at OU, Norman. Time and details TBA.

OHA Health Care Leaders Forum - Tuesday, July 19 - Thursday, July 21, Shangri-La Resort, Grand Lake. Watch for registration soon!

OHA Connect 22 - Wednesday, Nov. 9 - Friday, Nov. 11, Oklahoma City Convention Center and Omni Hotel, downtown Oklahoma City. Plan now to attend OHA’s annual conference and exhibit hall. More details to come.

Details on these events and other upcoming education opportunities will be available on the OHA website.