Conducting Emotionally Difficult Conversations

When: Details:

8/31/2017 9:30-10:30 AM

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Emotionally difficult or painful conversations are very common in health care. It is remarkable that health care training programs do not spend more time teaching future health professionals the emotional and relational skills that are required in these kinds of patient-provider interactions. This presentation discusses the painful conversation by examining 1) its effect on the professional's sense of self and especially his or her need to preserve self-esteem, 2) the critical role of feelings and emotions, and 3) the nature and value of empathy. The latter half consists of various strategic and practical recommendations so that emotionally challenging conversations might be conducted artfully with patients.


For further information on this program, please contact Shelly Bush:

Phone: (405) 427-9537 Email: bush@okoha.com
To register online, you must be an OHA member and be logged in. If you do not know your login username and password, please contact oha@okoha.com.

Cancellation Policy:
The registration fee, less a service charge stated in each brochure, is refundable if notice is received five (5) business days prior to the program. No refunds will be issued for cancellations received less than five business days prior to the beginning of the program.

Substitutions and Transfers:
Registrants unable to attend may send an alternate. Report substitutions to Shelly Bush at bush@okoha.com or Mary Winters at winters@okoha.com, or call (405) 427-9537 prior to the program. Transfers from one OHA educational program to another are not permitted.