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In today’s hectic workplace, the deluge of daily emails, phone calls and junk mail seem to be ever-increasing. People often feel overwhelmed and unable to keep up with the flow of information. At the same time, communication continues to be one of the lowest-rated items on employee satisfaction surveys for many organizations. So what’s going on? Clearly, there’s a significant gap between the quantity of communication in organizations, and the quality of that communication. Communication is one of the skills people use the most at work, and yet little time is dedicated to improving competence. Talking and communicating are not the same thing! To quote George Bernard Shaw, “The single biggest problem in communication is the illusion that it has taken place”. In this session, participants will explore concepts and ideas to improve communication skills, thereby strengthening relationships with others and increasing their ability to work collaboratively toward organizational goals.